Build a win-win ecosystem with the retail industry by taking service as the bond

In the competition of the display stand and shelf market, product quality is the foundation, while high-quality service is an important link connecting customers in the building materials market and the retail industry. The building materials market has a deep understanding of the importance of service and has established a comprehensive service system covering pre-sale, in-sale and after-sale. It not only provides customers with high-quality display stand and shelf products, but also solves various problems customers encounter in the process of product procurement and use through professional and considerate services, thus building a mutually beneficial and win-win ecosystem with retail industry customers.

During the pre-sale service stage, the building materials market is committed to providing customers with professional consultation and planning support. Many retail stores often have an unclear understanding of their own needs when purchasing display stands and shelves and do not know how to choose suitable products. In response to this situation, the building materials market has established a dedicated pre-sale consultation team. The team members possess rich industry knowledge and product understanding, and are capable of providing customers with comprehensive consultation services. Whether it is the material, performance, price of the product or the display plans for different industries, the consulting team can provide detailed answers for customers. In addition, for customers in need, the building materials market will also offer free on-site survey services. Professional personnel will measure the space dimensions on-site at the store, analyze the display requirements of the store, and formulate personalized product procurement and display planning schemes for customers. This professional pre-sale service helped customers clarify their purchasing ideas, avoid losses caused by blind purchasing, and won the initial trust of customers.

During the mid-sale service stage, the building materials market focuses on providing customers with an efficient and transparent purchasing experience. After the customer confirms the procurement plan, the building materials market will establish a dedicated service file for the customer and assign a dedicated person to follow up on the production, logistics and delivery progress of the order throughout the process. Customers can keep track of the order status in real time through dedicated service personnel to ensure they have a thorough understanding of the procurement process. In the logistics and distribution process, the building materials market has established long-term cooperative relationships with many professional logistics enterprises. It can select the most suitable logistics method based on the geographical location and demands of customers to ensure that products can be delivered safely and on time. 

For large orders or special products, the building materials market will also assign dedicated personnel to be responsible for logistics tracking and promptly handle any issues that may arise during the logistics process. At the time of product delivery, arrange professional personnel to conduct product acceptance together with the customer, verify the quantity, specifications and quality of the products, and ensure that the products meet the customer's requirements. This transparent and efficient in-sale service makes the purchasing process for customers more worry-free and reassuring.